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FAQs

Our Products

We want to bring the restaurant experience into your kitchen. We design our products so that each meal will feel like you’re dining in your favorite restaurant, every single day. That extends beyond entertaining, it’s your daily coffee mug, sandwich plate, or ice-cream bowl. 

We designed our collection with the support of some of the most brilliant minds in the culinary industry such as Blue Hill at Stone Barns Chef Dan Barber, Wood Fire Food’s Chef Daniel Sabia, Chef Bill Taibe of Taproot & more!  

Each piece is thoughtfully designed and handcrafted for everyday use using non-toxic materials. The timeless designs are stackable to save space in the cabinet or they look nice enough to display on their own [at least we think so!].  Since each piece is individually hand-crafted, no two pieces are alike. 

We’re constantly seeking out eco-friendly and low-waste practices , our materials are always upcycled & repurposed into new pieces. 

Plus, we really really love what we do & hope our ceramics can bring you as much joy as we have creating them!

We only use the best materials in our ceramics. Our team works hard to follow sustainable practices & source materials that are non-toxic and eco-friendly.

Clay

We use high fire clays (porcelain and stoneware) sourced from Pittsburgh Pennsylvania. 

Glaze

is a mixture of different powdered non toxic minerals that when melted and cooled properly, form into a thin layer of glass on the surface of the piece making them impervious to water, and food safe!We make all of our own glazes in house so that we can both ensure the safety of them (making sure there are no heavy metals of lead in the ingredients), and so that we can achieve the beautiful semi matte, soft smooth surface that our customers have come to love.

Fire

While it’s not technically a material, we consider it to be one of the most important ingredients in our pieces. Each of our plates, bowls, and mugs is fired in our big gas kiln up to 2320 degrees. It is possible (and honestly easier) to ‘fire’ ceramics in electric kilns to a slightly lower temperature, but we choose to do things the hard way. Using this process provides two crucial aspects to our final pieces. One, is that by bringing the pieces to a higher temperature, our pieces end up being just a little bit stronger and more durable (which is really important, especially when working with restaurants).

Never! All our ceramics are made using non-toxic food safe ingredients. 

Our glazes are 100% lead free. We take precautionary measures through each step of the process to make sure of this. We're committed to only using the safest materials and environmentally conscious practices!

Both Porcelain and Stoneware are types of clay that come from the earth which is then processed, molded, worked, fired, glazed into functional pieces of pottery.

The clay begins its journey on a mountaintop, where it ends determines if it's a primary or secondary clay. Stoneware (secondary clay) takes a longer journey (usually down a river) which picks up more iron and other mineral deposits leaving it with a natural more delicate texture.

PORCELAIN

Most people are more familiar with porcelain dinnerware, it’s more common, it’s light, delicate, with a smooth texture. Our porcelain dinnerware is more durable than most due to our unique mixture of clay used. 

STONEWARE

Stoneware is more rustic, it has an earthy texture and stone-like quality with a more porous finish. Stoneware is typically heavier and more dense than porcelain. There are usually specks of iron and natural minerals from the earth visible. Because of it's earthy texture, stoneware pieces have more variation in color.

Our stoneware products are offered in three glazes: autumn, hudson, and oat.

No! Our products are not oven safe. But they are both dishwasher & microwave safe!

Yes! All of our ceramics are both microwave and dishwasher safe. We’ve developed our products to withstand the most rigorous of kitchen environments- If they can take the beating from clumsy bus waiters, and high temp industrial dishwashers, they can handle your home kitchen

At Makers Central, our new studio located in the quiet rivertown of Tarrytown, New York.

Our studio is currently closed to the public. 

However, we throw awesome events throughout the year where we open our doors to the public! 

Sign up to our newsletter for updates!

Yes! 

We offer free local pickup at our studio located at 84 Central Ave, Tarrytown, NY.

Select simply the “pickup” option at checkout, you’ll be able to schedule a pickup time once your order is complete.

Our team will begin processing your order within 48 hours of receiving it and be available for pickup within 7-14 business days depending on the size of the order. We glaze each of our handcrafted pieces to order and fire them in our gas kiln to 2300°F before sanding the bottoms nice and smooth, packing them up snug, and shipping them to your door. 


Glazing pieces to order allows us to offer each of our designs in any of our 9 beautiful glaze options!


If you need your order faster, send us an email to hello@connormcginnstudios.com and we will try our best to accommodate your request!

General

All major Debit and Credit cards (American Express, Visa. Mastercard, Discover, etc.).

Oh no!!!  We work really hard to pack our products so that they arrive safely to you but sometimes accidents happen during the shipping process. 

Please send us an email to hello@connormcginnstudios.com with the following information: 

Your order # 

Name 

A photo of the damaged goods and packaging it was sent in

Someone on our team will send you a confirmation with follow up instructions within 48 hours & get a new order out to you right away! 

Yes! You can get yours here

If you’re not exactly sure what to get that special someone as a gift, but know they love food, cooking, & entertaining, why not get them a gift card so they can choose the perfect piece for themselves!

We are only offering digital gift cards at this time.

Currently we’re only accepting custom orders from hospitality clients. If you’re interested in working with us on designing some pieces for your restaurant, click here!

Orders, Shipping, & Returns

Ready to ship:The piece is available in our shop, ready to ship.

**Please note that all seconds and overstock pieces are ready to ship.

Ships 6-8 weeks:Items will be made to order and shipped within 6-8 weeks

Unfortunately, expedited shipping is not offered at this time. We hope to offer this soon! Please reach out here or send us an email (hello@connormcginnstudios.com) if you have any questions or need your order rushed. We can't make any promises but will try our best to make accommodations!

"READY TO SHIP"

Items labeled "Ready to Ship" will ship within within 3-5 business days. 

Our team will begin processing your order within 48 hours of receiving it.

We glaze each of our handcrafted pieces to order and fire them in our gas kiln to 2400°F before sanding the bottoms nice and smooth, packing them up snug, and shipping them to your door. 

Glazing pieces to order allows us to offer each of our designs in any of our glaze options! 

Larger orders may take longer to ship. 

Ships 6-8 weeks

Items will be made to order and shipped within 6-8 weeks

We cannot accept returns on custom orders or gift cards.  

We’ll accept returns within 30-days of it’s original purchase. You can access our full return policy here

**All purchases of Seconds & Overstock or limited pieces are final**

At the moment, only the Mainland USA. We are not currently shipping to Hawaii, Alaska, and other US territories at this time, we hope to in the future! You can sign up to our newsletter for updates here!

Unfortunately, we are unable to ship internationally at this time. We hope to in the future! Do you have any suggestions of where we should ship next? Send us an email to hello@connormcginnstudios.com

Wedding Registry

Congrats! Simply visit our registry page

Yes! We’re honored you’d think of us, and we’d love to help guide you through the process in person!

Please to send an email to hello@connormcginnstudios.com to schedule a call to discuss your needs, we'll then set up a private appointment with you at our studio to pick out your registry items.

Hospitality

Yes! please email us at hello@connormcginnstudios.com to discuss further!

Yes! Please fill out this form, someone on our team will get back to you to schedule an consultation. We look forward to speaking to you!