Return & Exchange Policy

We want you to love your purchase. If something isn’t right, we’re here to help.

Final Sale Items

We do not accept returns or exchanges on:

  • 2nds & Overstock Sale items
  • Gift cards

Returns & Exchanges

For all other orders, we accept returns and exchanges within 30 days of your original purchase date, provided the items are unused and in their original packaging.

To start a return or exchange, email us at hello@connormcginnstudios.com with your order number, or send us a message via our website chat.

Exchanges

If you need to exchange an item for the same product, please email us at hello@connormcginnstudios.com and send your item to:

Connor McGinn Studios
84 Central Ave
Tarrytown, NY 10591
United States

Damaged Items

If your item arrives damaged, email us at hello@connormcginnstudios.com with the following:

  • Your name and order number
  • Your shipping address
  • A clear photo of the damaged item

Once we review your request, we will send a replacement.

Refunds

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

  • If approved, the refund will be processed back to your original payment method within a few business days.
  • If you don’t see your refund, please check with your bank or credit card company, as processing times may vary.
  • If you still haven’t received your refund, contact us at hello@connormcginnstudios.com.

Shipping Your Return

  • Mail your return to:
    Connor McGinn Studios
    84 Central Ave
    Tarrytown, NY 10591
    United States

  • Return shipping costs are the customer’s responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

  • If returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

If you have any questions, reach out to us at hello@connormcginnstudios.com—we’re happy to help!