Mark your calanders for our Online Holiday Sale! Monday Nov. 28th @ Noon

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FAQ's

We want to bring the restaurant experience into your kitchen. We design our products so that each meal will feel like you’re dining in your favorite restaurant, every single day. That extends beyond entertaining, it’s your daily coffee mug, sandwich plate, or ice-cream bowl. 

We designed our collection with the support of some of the most brilliant minds in the culinary industry such as Blue Hill at Stone Barns Chef Dan Barber, Wood Fire Food’s Chef Daniel Sabia, Chef Bill Taibe of Taproot & more!  

Each piece is thoughtfully designed and handcrafted for everyday use using non-toxic materials. The timeless designs are stackable to save space in the cabinet or they look nice enough to display on their own [at least we think so!].  Since each piece is individually hand-crafted, no two pieces are alike. 

We’re constantly seeking out eco-friendly and low-waste practices , our materials are always upcycled & repurposed into new pieces. 

Plus, we really really love what we do & hope our ceramics can bring you as much joy as we have creating them!

Connor McGinn & his team of passionate artists & craftsmen! 

We only use the best materials in our ceramics. Our team works hard to follow sustainable practices & source materials that are non-toxic and eco-friendly.

Clay

We use high fire clays (porcelain and stoneware) sourced from Pittsburgh Pennsylvania. 

Glaze

is a mixture of different powdered non toxic minerals that when melted and cooled properly, form into a thin layer of glass on the surface of the piece making them impervious to water, and food safe!We make all of our own glazes in house so that we can both ensure the safety of them (making sure there are no heavy metals of lead in the ingredients), and so that we can achieve the beautiful semi matte, soft smooth surface that our customers have come to love.

Fire

While it’s not technically a material, we consider it to be one of the most important ingredients in our pieces. Each of our plates, bowls, and mugs is fired in our big gas kiln up to 2320 degrees. It is possible (and honestly easier) to ‘fire’ ceramics in electric kilns to a slightly lower temperature, but we choose to do things the hard way. Using this process provides two crucial aspects to our final pieces. One, is that by bringing the pieces to a higher temperature, our pieces end up being just a little bit stronger and more durable (which is really important, especially when working with restaurants). The other is that the firing process in the gas kiln creates some reall inc

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At Makers Central, our new studio located in the quiet rivertown of Tarrytown, NY, in the good old USA!

No! Our products are not oven safe. But they are both dishwasher & microwave safe!

Yes! All of our ceramics are both microwave and dishwasher safe. We’ve developed our products to withstand the most rigorous of kitchen environments- If they can take the beating from clumsy bus waiters, and high temp industrial dishwashers, they can handle your home kitchen.

*Sidenote: Our ceramics are NOT OVEN SAFE*

Never! All our ceramics are made using non-toxic food safe ingredients. 

Our glazes are 100% lead free. We take precautionary measures through each step of the process to make sure of this. We're committed to only using the safest materials and environmentally conscious practices!

Our studio is currently closed to the public. 

However, we throw awesome events throughout the year where we open our doors to the public! 

See all of our upcoming events here

Sign up to our newsletter for updates!

Yes! You can get yours here

If you’re not exactly sure what to get that special someone as a gift, but know they love food, cooking, & entertaining, why not get them a gift card so they can choose the perfect piece in the perfect glaze for themselves!

We are only offering digital gift cards at this time.

Currently we’re only accepting custom orders from hospitality clients. If you’re interested in working with us on designing some pieces for your restaurant, click here!

If you're looking to purchase a single piece, keep an eye out for our 2nds & Overstock sales. We have them in person and online 4-5 times a year. We'll have a large selection of hospitality overstock pieces, Signature Line 2nds (pieces with small superficial blemishes and imperfections), and lots of perfectly good, first quality pieces as well!

Orders

It varies by the sale you're shopping!

For our Pre-Order Sale:

All items for this sale are made to order.

We expect lead times to be between 2-8 weeks.

We will be glazing each piece by hand to order and firing them to 2400 in our gas fired kiln. In order to streamline this process we will be combining orders into batches of 4 kiln loads (about 200pcs per firing so roughly 800 pieces per batch). Once those 4 kiln loads are all finished, our small team of makers will turn our workshop into a small packing and shipping facility to sort and pack up all of those orders to be shipped out together. This way we can ship out 1 batch (4 kiln loads) every 2 weeks.

Glazing pieces to order allows us to offer each of our designs in any of our 10 beautiful glaze options! 

Larger orders may take longer to ship. 

Seconds & Overstock items are mostly ready to ship and will arrive within 7-14 business days

You can view our shop guide here

Oh no!!!  We work really hard to pack our products so that they arrive safely to you but sometimes accidents happen during the shipping process. 

Please send us an email to hello@connormcginnstudios.com with the following information: 

Your order # 

Name 

A photo of the damaged goods and packaging it was sent in

Someone on our team will send you a confirmation with follow up instructions within 48 hours & get a new order out to you right away! 

All items for the Pre-Order sale will be made to order and will ship within 2-8 weeks.

We'll send out estimated production and shipping times after the sale.

Orders will be processed on a first come first serve basis.

No. They'll ship at different times.

Orders are processed, made, and shipped, in the order they are recieved.

Why? This keeps our production process moving circular aka nice and smooth!

Pickup, Shipping, & Returns

At the moment, only the Mainland USA. We are not currently shipping to Hawaii, Alaska, and other US territories at this time, we hope to in the future!

Unfortunately, expedited shipping is not offered at this time. We hope to offer this soon! Please reach out here or send us an email (hello@connormcginnstudios.com) if you have any questions or need your order rushed. We can't make any promises but will try our best to make accommodations!

Unfortunately, we are unable to ship internationally at this time. We hope to in the future! Do you have any suggestions of where we should ship next? Send us an email to hello@connormcginnstudios.com

We cannot accept returns on custom orders or gift cards.  

We’ll accept returns within 30-days of it’s original purchase. Send us an email to hello@connormcginnstudios.com for further assistance.

No. They'll ship at different times.

Orders are processed, made, and shipped, in the order they are recieved.

Why? This keeps our production process moving circular aka nice and smooth!

Yes! We offer free local pickup at our studio located at 84 Central Ave, Tarrytown, NY.

Select simply the “pickup” option at checkout, you’ll be able to schedule a pickup time once your order is complete.

We'll send you an email when your order is ready for pickup.

If you need your order faster, send us an email to hello@connormcginnstudios.com and we will try our best to accommodate your request!

Hospitality

Yes!

Please fill out our Hospitality intake form here to get started. We look forward to meeting you!

We'll be accepting new hospitality orders in January 2023!

Other

Congrats! We'll be opening our registry back up in early 2023.

You can join the waitlist here!

Absolutely! Add a note in the “Gift Message” section at checkout and we’ll include your gift message.

Unfortunately we're not working with any retail partners right now. I would love to, but we have a pretty small studio here in Tarrytown and just don't have the capacity for it.