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FAQ's

We want to bring the restaurant experience into your kitchen. We design our products so that each meal will feel like you’re dining in your favorite restaurant, every single day. That extends beyond entertaining, it’s your daily coffee mug, sandwich plate, or ice-cream bowl. 

We designed our collection with the support of some of the most brilliant minds in the culinary industry such as Blue Hill at Stone Barns, One White St, Twin Farms, 63 Clinton, Musket Room, and more.

Each piece is thoughtfully designed and handcrafted for everyday use using non-toxic materials. The timeless designs are stackable to save space in the cabinet or they look nice enough to display on their own [at least we think so!].  Since each piece is individually hand-crafted, no two pieces are alike. 

We’re constantly seeking out eco-friendly and low-waste practices , our materials are always upcycled & repurposed into new pieces. 

Plus, we really really love what we do and hope our ceramics can bring you as much joy as we have creating them!

Connor McGinn & his small team of passionate makers

We only use the best materials in our ceramics. Our team works hard to follow sustainable practices & source materials that are non-toxic and eco-friendly.

Clay

We use high fire clays (porcelain and stoneware) sourced from Pittsburgh Pennsylvania. 

Glaze

is a mixture of different powdered non toxic minerals that when melted and cooled properly, form into a thin layer of glass on the surface of the piece making them impervious to water, and food safe!We make all of our own glazes in house so that we can both ensure the safety of them (making sure there are no heavy metals of lead in the ingredients), and so that we can achieve the beautiful semi matte, soft smooth surface that our customers have come to love.

Fire

While it’s not technically a material, we consider it to be one of the most important ingredients in our pieces. Each of our plates, bowls, and mugs is fired in our big gas kiln up to 2320 degrees. It is possible (and honestly easier) to ‘fire’ ceramics in electric kilns to a slightly lower temperature, but we choose to do things the hard way. Using this process provides two crucial aspects to our final pieces. One, is that by bringing the pieces to a higher temperature, our pieces end up being just a little bit stronger and more durable (which is really important, especially when working with restaurants). The other is that the firing process in the gas kiln creates some really incredible variation in the surface of the glaze

All major debit and credit cards (American Express, Visa. Mastercard, Discover)

At Makers Central, our new studio located in the quiet rivertown of Tarrytown, NY

No! Our products are not oven safe. But they are both dishwasher & microwave safe!

Yes! All of our ceramics are both microwave and dishwasher safe. We’ve developed our products to withstand the most rigorous of kitchen environments- If they can take the beating from clumsy bus waiters, and high temp industrial dishwashers, they can handle your home kitchen.

*Sidenote: Our ceramics are NOT OVEN SAFE*

Never! All our ceramics are made using non-toxic food safe ingredients. 

Our glazes are 100% lead free. We take precautionary measures through each step of the process to make sure of this. We're committed to only using the safest materials and environmentally conscious practices!

Most of the time our studio is closed to the public so that our team can stay focused on making. However, we open our studio to the public a few times a year for our markets and open house events. Check out our schedule of events here, and sign up for our newsletter to receive the most up to date news on events and sales!

Yes! You can get yours here

If you’re not exactly sure what to get that special someone as a gift, but know they love food, cooking, & entertaining, why not get them a gift card so they can choose the perfect piece in the perfect glaze for themselves!

We are only offering digital gift cards at this time.

Currently we’re only accepting custom orders from hospitality clients. If you’re interested in working with us on designing some pieces for your restaurant, click here!

Yes! Our entire signature collection is available A-La-Carte. We try our best to keep a handful of each piece in each glaze in inventory and ready to ship at all times. If you come across an item that is currently unavailable just click the ‘Notify me when this is back in stock’ button below the item. We’ll be sure to restock the item asap and shoot you an email when it’s ready!

Orders

If you’re ordering one of our Signature Line items we’ll pack and ship it within 1-2 business days of receiving the order

For our Pre-Order Sale:

All items for our Pre-Order Sales (which happen 1-2 times per year) are glazed to order. We expect lead times to be between 2-8 weeks.

We will be glazing each piece by hand to order and firing them to 2400 in our gas fired kiln. In order to streamline this process we will be combining orders into batches of 4 kiln loads (about 200pcs per firing so roughly 800 pieces per batch). Once those 4 kiln loads are all finished, our small team of makers will turn our workshop into a small packing and shipping facility to sort and pack up all of those orders to be shipped out together. This way we can ship out 1 batch (4 kiln loads) every 2 weeks.

Disclaimer: Larger orders may take longer to ship. 

For our Seconds & Overstock Sales:

Items are in stock and will ship within 1-2 business days

You can view our shop guide here

We work really hard to pack our products so that they arrive safely to you but sometimes accidents happen during the shipping process. 

Please send us an email to hello@connormcginnstudios.com with the following information: 

  1. Your order # 
  2. Name 
  3. A photo of the damaged goods and packaging it was sent in

Please hold onto the damaged item and the packaging until we have processed the return

Someone on our team will send you a confirmation with follow up instructions within 48 hours & get a new order out to you right away! 

If you’re ordering one of our Signature Line items we’ll pack and ship it within 1-2 business days of receiving the order

For our Pre-Order Sale:

All items for our Pre-Order Sales (which happen 1-2 times per year) are glazed to order. We expect lead times to be between 2-8 weeks.

We will be glazing each piece by hand to order and firing them to 2400 in our gas fired kiln. In order to streamline this process we will be combining orders into batches of 4 kiln loads (about 200pcs per firing so roughly 800 pieces per batch). Once those 4 kiln loads are all finished, our small team of makers will turn our workshop into a small packing and shipping facility to sort and pack up all of those orders to be shipped out together. This way we can ship out 1 batch (4 kiln loads) every 2 weeks.

Disclaimer: Larger orders may take longer to ship. 

For our Seconds & Overstock Sales:

Items are in stock and will ship within 1-2 business days

You can view our shop guide here

If the 2nd order arrives before the 1st, we will attempt to combine the orders and ship them together

Pickup, Shipping, & Returns

At the moment, only the Mainland USA. We are not currently shipping to Hawaii, Alaska, and other US territories at this time, we hope to in the future!

Unfortunately, expedited shipping is not offered at this time. We hope to offer this soon! Please reach out here or send us an email (hello@connormcginnstudios.com) if you have any questions or need your order rushed. We can't make any promises but will try our best to make accommodations!

Unfortunately, we are unable to ship internationally at this time. We hope to in the future! Do you have any suggestions of where we should ship next? Send us an email to hello@connormcginnstudios.com

We cannot accept returns on orders from our 2nds & Overstock sales or gift cards.  

For all other orders we’ll accept returns within 30-days of the original purchase as long as the items are unused. Send us an email to hello@connormcginnstudios.com for further assistance.

No. They'll ship at different times.

Orders are processed, made, and shipped, in the order they are received. This keeps our production process moving circular aka nice and smooth!

Yes! We offer free local pickup at our studio located at 84 Central Ave, Tarrytown, NY.

Select simply the “Local pickup” option at checkout, you’ll be able to schedule a pickup time once your order is complete.

We'll send you an email when your order is ready for pickup. Generally within 24-48 hours of placing the order

If you need your order faster, send us an email to hello@connormcginnstudios.com and we will try our best to accommodate your request!

Hospitality

Yes!

Please fill out our Hospitality intake form here to get started. We look forward to meeting you!

This depends largely on the size and complexity of the order, but generally sometime between 2-8 weeks

Gift Registry

Congrats!!!

We offer two ways to create your registry:

  1. Online: Begin crafting your registry by visiting our registry page. Follow the steps to set up your account, and start adding items to your wishlist. You'll receive a custom URL to share your registry with ease and have full control to manage it at your convenience.
  2. In-Person or Virtual Option: Schedule a personalized registry-building session with Connor, either in person or virtually here Together, you'll create a tailored registry experience based on your preferences.

Whether you choose to create online or with personalized assistance, you'll have the flexibility to self-manage your registry when logged into your account.

Your order will be prepared with care the week of your event, ready for pickup or shipping.

For any assistance with your account, reach out to us at hello@connormcginnstudios.com.

You can create your registry online on our registry page here .

You'll be prompted to setup an account, fill out the form, and start adding items to your registry or wishlist! You can also schedule a meeting with Connor to build your registry in person or virtually here.

We will make your order the week of your event date and have it ready for pickup or shipping!

Yes!

You can build your registry either in person at the studio or virtually with Connor here.

Please create an account + build a wishlist prior to your meeting.

Absolutely! Add a note in the “Gift Message” section at checkout and we’ll include your gift message.

After you setup your registry you will have a custom link to share with family and friends!


Alternatively, they can search for your registry on our website here .

They'll have the option to leave gift notes as well.

We will make your order the week of your event date then send you an email when it is ready to ship/or for pickup!

Yes! You'll have access to your account where you can track items purchased from your registry along with your gift notes.

Your registry will close 1 month after your event date!

Other

Unfortunately we're not working with any retail partners right now. I would love to, but we have a pretty small studio here in Tarrytown and just don't have the capacity for it.